Revision Date: May 1, 2022
We at RGP Development LLC (“Rock Gym Pro”, “RGP”, “RGPro”, “we,” “us,” “our”) are dedicated to protecting your privacy and the privacy of your customers. This policy explains what data we collect, why we collect it, and what we do with it. We take privacy issues very seriously, and never sell lists, personal information or email addresses. Please read the following to learn more about our Privacy Policy.
I. WHAT INFORMATION DO WE COLLECT ON OUR WEBSITE?
II. WHAT PERSONAL AND PROPRIETARY DATA DO WE COLLECT WITHIN THE ROCK GYM PRO SOFTWARE AND ASSOCIATED WEB SERVICES?
III. HOW DO WE USE THE INFORMATION WE COLLECT?
IV. DISCLOSURE TO THIRD PARTIES
We may also disclose personal information if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
V. PROTECTION OF PERSONAL INFORMATION
Rock Gym Pro uses industry standard practices — including administrative, technical, and physical measures — to ensure the security and privacy of all data collected against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Rock Gym Pro online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. You must use an SSL-enabled browser such as Chrome, Firefox, Internet Explorer or Safari. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use Rock Gym Pro’s products, services, or applications, or post on an Rock Gym Pro forum or chat room, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
VI. ACCESS TO PERSONAL INFORMATION
Your customers can help ensure that their contact information and preferences are accurate, complete, and up to date by contacting the business using Rock Gym Pro directly. Businesses can help ensure that their business contact information and preferences are accurate, complete, and up to date by contacting us directly at support@rockgympro.com. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Rock Gym Pro is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing privacy@rockgympro.com.
VII. YOUR CHOICES AND OPT-OUTS
Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. An individual may opt-out of such uses of their personal data by contacting us at the address given below. We will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless we have received the individual’s affirmative and explicit consent (opt-in).
Opt out requests can be made by either using the unsubscribe link at the bottom of emails you have received from us or can be made by emailing us at privacy@rockgympro.com.
Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management and you cannot opt out of these messages unless you request to deactivate your Rock Gym Pro account.
VIII. COMPLIANCE
WE OPERATE IN THE UNITED STATES
Rock Gym Pro data is located on servers local to or within the business using Rock Gym Pro as well as there are also servers with Rock Gym Pro data located in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using Rock Gym Pro, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.
DATA TRANSFERS FROM THE EU, UK OR SWITZERLAND TO THE UNITED STATES
Rock Gym Pro complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework(s) (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and/or Switzerland to the United States in reliance on Privacy Shield. Rock Gym Pro has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Rock Gym Pro is responsible for the processing of Personal Information it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider JAMS (free of charge to you) at https://www.jamsadr.com/eu-us-privacy-shield. Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. If you have questions regarding the Privacy Policy, please access the Privacy Shield website https://www.privacyshield.gov/article?id=Privacy-Policy-FAQs-1-5.
In compliance with the Privacy Shield Principles, Rock Gym Pro commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Rock Gym Pro at privacy@rockgympro.com. Rock Gym Pro has further committed to refer unresolved Privacy Shield complaints to https://www.jamsadr.com/eu-us-privacy-shield, an alternative dispute resolution provider located in the United States. The services of the JAMS Foundation are provided at no cost to you.
If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please message privacy@rockgympro.com for more information or to file a complaint.
GENERAL DATA PROTECTION REGULATION (GDPR)
For information specific to Rock Gym Pro and the GDPR, please visit https://www.rockgympro.com/gdpr.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
For information specific to Rock Gym Pro and the CCPA, please visit https://www.rockgympro.com/ccpa.
IX. QUESTIONS OR CONCERNS
If you have any questions or concerns about our Privacy Policy or data processing, please contact us. We may update this Privacy Policy from time to time. When we do change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
Rock Gym Pro
Attn. Privacy Officer
privacy@rockgympro.com
606 NW Arizona Ave, Suite 100
Bend, OR 97703